These Terms of Use (the "Terms") govern your use of the Mutassfhati app, its website and related pages (together, the "Service"). Please read them carefully: by using the Service you agree to them.
1. Who we are
The Service is provided by Neo Enterprise Limited, a limited liability company registered in the Masdar City Free Zone, Abu Dhabi, United Arab Emirates, licence no. MC 15078 ("Neo", "we" or "us").
- Address: Flexi Desk Lite, Unit FL498, Incubator Building, Masdar City, Abu Dhabi, UAE
- Email: info@mutassfhati.app
2. Acceptance and eligibility
- By using the Service you accept these Terms, the Privacy Policy and the Ad Policy, which are available under "More" in the app. If you do not accept them, please do not use the Service.
- The Service is intended for people aged 18 or over. It is not directed at children.
- App users do not need to create an account or log in.
3. What the Service is: a directory only
- Mutassfhati is a free directory of car-service businesses in the UAE, such as repair and maintenance workshops, tyre and battery shops, recovery (towing) services, car wash, tinting, spare parts and others. It started in Musaffah, Abu Dhabi, and now also covers other areas of Abu Dhabi and parts of Dubai. We call every listed business a "workshop".
- Neo is a directory only. Any agreement is between you and the workshop.
- We do not provide car repair or maintenance services, take bookings, receive any payment, or charge commission on what you agree with a workshop, and we are not the agent of any workshop.
- You contact the workshop directly by phone, WhatsApp or your maps app. The workshop alone is responsible for the inspection, repair, parts, prices, warranty and invoices, and for complying with the law.
- Before you agree to any work, we recommend that you ask the workshop for a written quote, check the warranty terms and get an invoice.
4. Workshop information and prices
- Workshop information was first compiled from publicly available business information. We add to it and correct it using what workshop owners provide, the reports we receive and our own reviews.
- We take reasonable care to keep the information accurate and up to date, but we do not guarantee that every item (such as a phone number, location, opening hours or services) is correct or complete at all times, because workshops may change their details without telling us.
- Prices shown are set by the workshop itself and appear with the date they were updated. They are in UAE dirhams and include VAT where it applies. They are a guide only: the final price is what you agree with the workshop after it inspects the car, so confirm it before work starts.
- If you find wrong information, use the "Report" button on the workshop's page or write to info@mutassfhati.app, and we will review it.
5. The "Licence checked" badge
- This badge, with a date, appears on a workshop whose trade licence we reviewed and found valid on the date shown. It does not mean that we verified every other detail of the listing, such as the location, phone number or opening hours; you can report any error in them.
- The badge does not mean that we guarantee the quality of the work, the price or the workshop's conduct, or that we recommend the workshop.
- The directory may include workshops we have not yet finished checking. They do not carry the badge.
- If a workshop's licence expires and we have not checked a renewed licence, we hide the workshop from the directory.
6. How results are ordered, and ads
- Workshop lists are ordered only by distance from you (if you allow the app to use your location) or by name, after the filters and search you choose. No one can buy a position in this order.
- The Service may include paid ad space bought by workshops shown in the directory. An ad does not mean that we have checked the workshop's licence, unless it carries the "Licence checked" badge. Every ad carries a clear label showing that it is an ad (currently «إعلان» in Arabic and "Sponsored" in English) and appears in a place separate from the ordinary results.
- Ads do not change the order of the ordinary results or the AI helper's suggestions, and they never appear among the helper's suggestions.
- An advertising workshop may also appear in the ordinary results in its normal place by distance or name.
- We may show our own slides, without an ad label, to introduce the Service and its sections. These slides never promote a particular workshop.
- The rules for ads are set out in the Ad Policy.
7. The AI helper
- The app may offer an AI helper: you describe your car's problem in your own words and it suggests the type of workshop or service to look for.
- The helper's suggestion is not a technical inspection or a mechanic's diagnosis, and it may be wrong. The workshop inspects the car and identifies the fault.
- Safety first: if you mention a danger sign (such as a problem with the brakes, steering or tyres, smoke, overheating, a fuel smell, a warning light or the airbag), the app shows safety guidance and emergency numbers instead of a suggestion.
- If you are in danger, stop in a safe place if you can and call at once: Police 999, Ambulance 998, Civil Defence 997.
- The helper never decides that a car is safe to drive. Do not rely on it for any safety decision.
- On first use we ask for your consent to send your problem text to an AI provider whose servers are outside the UAE. You can withdraw your consent at any time under "More". Do not include your name, phone number or any personal information in the text. Details are in the Privacy Policy.
8. Ratings and reports
- A feature to rate a visit with stars (1 to 5) and ready-made tags describing the experience may be available. The Service does not currently allow written reviews or photo uploads.
- Rate honestly, and only a workshop you have actually dealt with. You must not rate your own workshop, a workshop you work for or a competitor, and you must not offer or ask for anything in return for a rating.
- One rating per workshop is allowed from the same app install every 30 days.
- Ratings are shown in the same way for advertising and non-advertising workshops. We may hide any rating that we consider to break these rules or not to be genuine. Because we cannot confirm that everyone who rates actually visited the workshop, ratings are users' opinions, not a statement by us.
- You can report information, a price, a rating or an ad with the "Report" button. False, malicious or repeated reports intended to harm a workshop are not allowed.
- We review reports and take the action we consider appropriate, such as correcting or hiding information or hiding the workshop, and we comply with orders from the competent authorities.
9. Acceptable use
When you use the Service you must not:
- collect or copy directory data automatically or in bulk (by software, robots or otherwise), or republish, sell or use it to build a competing service, without our written permission;
- use workshops' published contact details to send marketing or nuisance messages;
- manipulate ratings, reports, or ad view and tap counts by any means;
- disrupt or break into the Service, get around its security measures or usage limits, or modify or reverse-engineer the app, except as far as the law allows;
- use the Service for anything that breaks UAE law, or to abuse or defame any person or invade their privacy.
We may restrict or stop access to the Service from any device or address that breaks these Terms, or to protect the Service and its users.
10. Location, permissions and what stays on your device
- The app asks for access to your location only while you use it, to show you the nearest workshops, and it does not track your location in the background. You can use the whole app without this permission by choosing an area or sector yourself.
- Your saved workshops and settings (such as language and theme) are stored only on your device and are deleted when you delete the app or clear its data.
- The app creates a random ID for each install and sends it to our servers. How we use it is explained in the Privacy Policy.
11. Third-party apps and services
- When you tap "Call", "WhatsApp", "Directions" or "Share", the app takes you to the phone, WhatsApp, maps or sharing app on your device. These services are provided by others, are governed by their own terms and privacy policies, and we are not responsible for them.
- The Service may contain links to other websites. A link does not mean that we endorse that website's content.
12. Intellectual property
- The app, the website, the Mutassfhati name and logo, its design, texts, the directory database and the way it is organised are owned by Neo or licensed to it, and are protected by UAE intellectual property laws.
- We grant you a personal, limited, non-exclusive and non-transferable licence to use the Service for your own non-commercial purposes in line with these Terms.
- Workshop names, logos and photos belong to their owners. Car manufacturers' names and trademarks belong to their owners; we mention them only to describe services, and this does not imply any connection with or endorsement by them.
- Area and sector boundaries in the Service include data from OpenStreetMap, © OpenStreetMap contributors, available under the Open Database License (ODbL). Details: OpenStreetMap copyright
13. Availability and changes to the Service
- We provide the Service as it is and as available. We may develop it, change its features or stop some of them (such as ads, the AI helper or ratings) for a time or permanently, and the Service may be interrupted for maintenance or for reasons beyond our control.
14. Liability
- The workshop alone is responsible for its services, parts, prices and warranty, and for any harm arising from its work. We are not responsible for what workshops do or fail to do, because we are not a party to the agreement between you and them.
- To the extent permitted by law, we are not liable for indirect loss or loss of profit arising from using, or being unable to use, the Service, or from relying on directory information or a helper suggestion without checking it with the workshop.
- To the extent permitted by law, our total contractual liability to you for any claim relating to this free Service will not exceed AED 500.
- Nothing in these Terms excludes or limits: our liability for injury to a person's life or body, for fraud, intentional acts or gross negligence, our liability for harmful acts, or any liability that the law does not allow to be excluded or limited. Nothing in these Terms affects your statutory rights.
- You are responsible, as the law provides, for harm you cause to us or to others by breaking these Terms.
15. Your rights as a consumer
- Nothing in these Terms affects your rights under Federal Law No. 15 of 2020 on Consumer Protection and its executive regulations, or under any other law that protects you.
- If you have a dispute with a workshop, you can complain to the consumer protection authority of the emirate concerned, and you can also tell us about it.
16. Complaints and contact
- For questions, complaints and requests for correction or removal, write to info@mutassfhati.app.
- We acknowledge a complaint within 5 working days and aim to answer it within 30 days of receiving it.
17. Changes to these Terms
- We may change these Terms from time to time. The version number and the date of the last update appear at the top of the page. If a change is material, we will announce it clearly in the app or on the website a reasonable time before it takes effect. If you continue to use the Service after a change takes effect, you accept it.
- This is version 1.2, effective 14 October 2026.
18. Governing law and courts
- These Terms are governed by and interpreted in accordance with the federal laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi.
- We first try to settle any disagreement amicably, so please write to us before going to court.
- The courts of the Emirate of Abu Dhabi have jurisdiction over any dispute arising from or relating to these Terms, without affecting your right to approach the consumer protection authorities.
19. General
- If any provision of these Terms is found void or unenforceable, it applies to the widest extent the law allows, and the other provisions remain in force.
- If we do not exercise a right, that is not a waiver of it.
- We may transfer our rights and obligations under these Terms to an entity that takes over operating the Service, provided this does not reduce your rights.
- These Terms are written in Arabic and English. If the two texts differ, the Arabic text prevails.