انضم إلى الدليل

This agreement (the "Agreement") is made between:

• Neo Enterprise Limited, a limited liability company registered in the Masdar City Free Zone, Abu Dhabi, United Arab Emirates, licence no. MC 15078, address: Flexi Desk Lite, Unit FL498, Incubator Building, Masdar City, Abu Dhabi, UAE, email: info@mutassfhati.app ("Neo", "we" or "us"); and
• the business for which a listing application is made (the "Workshop" or "you"), represented by the person who accepts this Agreement.

1. Definitions

• "Directory": the Mutassfhati app, its website and pages, a directory of car-service businesses in the UAE.
• "Listing": the Workshop's page and data in the Directory.
• "Content": everything you give us or publish in the Directory, including data, texts, photos, logos and prices.
• "Featured ad": any paid appearance of the Workshop in the Directory that carries the ad label.
• "Owner portal": the online account we may create for you to edit your Workshop's data.

2. Making the Agreement and proof of acceptance

• By ticking the consent box and submitting the "Join the directory" form, or by accepting this Agreement by any other electronic means we provide, the person making the application confirms that they have read and understood this Agreement and are authorised to bind the Workshop to it.
• This electronic acceptance is a valid expression of intent with full legal effect under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.
• We keep a record of the acceptance containing: the Agreement version, the date and time of acceptance, the name and phone number of the person who accepted, the acceptance channel and the IP address. This record is evidence of acceptance. You can ask us for a copy of it and of the Agreement text you accepted at info@mutassfhati.app.
• Submitting an application does not oblige us to list the Workshop. We review every application and may accept or decline it.
• If the Workshop was already listed in the Directory before you accepted, this Agreement applies to its Listing from the date of acceptance.

3. The basic Listing is free

• The basic Listing in the Directory is free, and we take no commission on anything you agree with customers.
• We do not take bookings or receive payments on your behalf, and we do not interfere in your relationship with customers, who contact you directly.
• We do not guarantee you any number of customers or calls, or any business result.

4. Your representations and undertakings

Throughout this Agreement you confirm and undertake that:

• the Workshop is an existing business in the UAE with a valid trade licence issued by the competent authority that covers the services it offers in the Directory;
• all data you provide is accurate, complete and not misleading, including the name, location, phone, opening hours, services and prices;
• you own the rights to all photos, logos and texts you provide, or have permission to use them and to grant us the licence in clause 7;
• the photos contain no identifiable people, no readable vehicle number plates and no inappropriate content;
• the prices you publish are in UAE dirhams and include VAT where it applies, and any discount or promotional offer you publish holds a valid permit from the competent authority, with its number shown;
• you have informed every person whose name or number you give us (such as the staff member responsible for contact), and obtained their consent where the law requires it;
• the Workshop complies with UAE law, including consumer protection law and safety and environmental regulations.

5. Licence check and the "Licence checked" badge

• We check your trade licence with the competent authority or its official sources. Once we confirm it is valid, your Listing shows the "Licence checked" badge with the date of the check. We may also contact you to confirm the Workshop's location and phone number; the badge does not cover those details.
• The badge only means that we carried out these checks on that date. It is not our guarantee of the quality of your work or your prices, and you must not describe it otherwise, for example as "approved by Mutassfhati" or "recommended".
• You must send us your renewed licence before the current licence expires. If the licence expires without renewal, we hide the Listing automatically until we have checked the new licence.
• We may re-check at any time and ask for any reasonable document to do so.

6. Our editorial and display rights

• We decide how the Listing looks and which data it shows. We may correct obvious errors, translate data, place the Workshop in the appropriate categories, services, areas and sectors, and resize and crop photos.
• We may hide any Content, or hide the Listing temporarily or remove it, if it breaks this Agreement or the law, if we receive a report about it that we consider serious, if we cannot verify the data, or if a competent authority requires it. We will tell you when this is possible and reasonable.
• Ordinary results in the Directory are ordered only by distance from the user or by name, and no position in them can be bought. Paid ads do not affect this order, ratings or the AI helper's suggestions.
• When the feature is switched on, we may show user ratings (stars and tags), in the same way for all workshops. We do not show ratings imported from other services. You must not manipulate ratings or offer anything in return for them.

7. Content licence

• You grant us a non-exclusive, royalty-free, worldwide licence, for the duration of this Agreement, to use, copy, display, resize, crop, translate and format the Content in the Directory and in promoting the Directory (such as on the website, social media accounts and app stores). We may sub-license it only to our service providers, and only for the same purpose.
• We do not sell the Content to others or use it for any purpose unrelated to the Directory.
• Ownership of the Content stays with you or your licensors.
• When this Agreement ends, we remove the Content from the Directory within the period in clause 13. For promotional material published before then, we remove your Content on request where this is reasonably possible.
• The Mutassfhati name and logo, the app and the Directory database remain Neo's property, and you may not use them without our written permission, except to state accurately that your Workshop is listed in the Directory.

8. Your ongoing obligations

• Update the Workshop's data (phone, location, opening hours, services and prices) within 7 days of any change, through the owner portal or by writing to us.
• Honour the prices you publish in the Directory, or update them before charging a different price. The final price is what you agree with the customer after inspection, and you must tell the customer in writing before work starts.
• Respond to reports and queries we forward to you within 7 days.
• Issue invoices to customers and honour any warranty you offer, as the law requires.
• Use the data of customers who contact you only for the purpose for which they contacted you, do not send them marketing messages without their consent, and comply with the personal data protection law.
• Tell us at once if the Workshop closes, changes owner or location, or if its licence is cancelled or suspended.

9. Relationship with customers and responsibility for services

• Any agreement for inspection, repair, parts or any service is made directly between you and the customer. You are not our agent and we are not yours.
• You alone are responsible for your services, parts, prices, warranty and the safety of your work, and for any harm arising from them.

10. Owner portal

• If we create an owner portal account for you, you must keep your login details confidential, you are responsible for everything done through your account, and you must tell us at once of any unauthorised use.
• Through the portal you edit only your Listing's Content. Approval, showing and hiding of the Listing, ads and ratings are managed by our team.
• We may suspend portal access to protect security or if this Agreement is breached.

11. Featured ads (optional)

• A featured ad is optional and available to workshops shown in the directory, under the Ad Policy. An advertising workshop confirms that its UAE trade licence is valid and covers the services advertised.
• It is made under a written ad order or accepted quotation and a separate invoice, and is subject to the Ad Policy published in the app.
• The ad always carries the ad label and does not change the order of ordinary results or the AI helper's suggestions.
• We do not charge interest or late-payment penalties on any amount.
• We may offer you a free featured ad for a set period by written offer. It becomes paid only with your written agreement.

12. Data protection

• The Workshop's business data (name, phone, WhatsApp, location, opening hours, services, prices and photos) is public in the Directory by its nature, and you agree to its publication by accepting this Agreement.
• We process the personal data of your contact person and staff (such as name, phone and acceptance data) under the Privacy Policy, to perform this Agreement, keep evidence of acceptance and contact you about your Listing and our services for workshops. You may ask us at any time to stop sending you marketing offers.
• We do not share with you the data of users who browse the Directory. We give you only aggregated statistics that do not identify them.

13. Term and termination

• This Agreement starts on the date of acceptance and continues until it is ended.
• You may end it at any time by a request sent to info@mutassfhati.app or through the owner portal. Once we have confirmed your capacity (for example by contacting the phone number we hold), we remove the Listing from the Directory within 7 days.
• We may end this Agreement or suspend the Listing immediately if you breach this Agreement or the law, provide false data, your licence expires or is cancelled, or we receive repeated serious reports about you. We may also end it for any other reason on 14 days' notice.
• On termination we remove the Listing, stop using the Content in the Directory, and keep the data we need (such as the acceptance record) under the Privacy Policy. Termination affects existing ad orders only as their own terms provide.

14. Limits of liability and indemnity

• To the extent permitted by law, neither party is liable to the other for indirect loss or loss of profit.
• To the extent permitted by law, our total liability under this Agreement will not exceed AED 1,000 for the free Listing or, if greater, the amount you paid us for featured ads in the twelve months before the claim.
• Nothing in this Agreement excludes or limits liability for fraud, intentional acts or gross negligence, for injury to a person's life or body, for harmful acts, or any liability that the law does not allow to be excluded or limited.
• To the extent permitted by law, you will indemnify us against any claim, fine or loss we suffer from third parties because of your services, your Content, or your breach of this Agreement or the law.

15. Changes to this Agreement

• We may change this Agreement. For a material change, we send you the new version or a link to it through the contact details we hold or the owner portal at least 14 days before it takes effect.
• If you do not accept the change, you may end this Agreement before it takes effect. If the Listing continues after the change takes effect, you accept it.

16. Notices

• We send notices to the contact details you gave us (phone, WhatsApp or email).
• You send notices to us at info@mutassfhati.app or to our address at the start of this Agreement.

17. Governing law and courts

• This Agreement is governed by and interpreted in accordance with the federal laws of the United Arab Emirates as applied in the Emirate of Abu Dhabi.
• The parties will try to settle any dispute amicably within 30 days after one notifies the other of it. If that fails, the courts of the Emirate of Abu Dhabi have jurisdiction.

18. General

• This Agreement, together with the Ad Policy, the Privacy Policy and any ad order, is the entire agreement between the parties about the Listing. If they conflict, the ad order prevails for its own subject, then this Agreement.
• The parties are independent. This Agreement creates no partnership, agency or employment relationship.
• You may not assign this Agreement without our written consent. We may assign it to an entity that takes over operating the Directory.
• Neither party is liable for delay or failure to perform caused by force majeure or circumstances beyond its reasonable control.
• If any provision of this Agreement is found void or unenforceable, it applies to the widest extent the law allows, and the other provisions remain in force.
• This is version 1.2 of the Agreement, effective 14 October 2026.
• This Agreement is written in Arabic and English. If the two texts differ, the Arabic text prevails.